Privacy Policy

This document outlines:

Important notice
Information we may collect and why
Cookies
What are cookies?
What cookies are used on this website?
How can I reject or opt out of receiving cookies?
Third party cookies
How we use your personal data
How long we keep your personal data for
Your rights
Links to other websites
Changes to this Privacy Policy

Important notice
When you visit our website, we collect certain basic information and we recognise the importance of keeping this data secure.

This Privacy Policy sets out the basis by which any personal data we collect from you, or that you provide to us, will be processed by us. It describes who has access to this data and what your rights are. We are the “controller” of the data you provide to us.

Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

You have the right to object to us processing your personal data for certain reasons – you can read more about this in the “Your rights” section of this policy.

This policy only applies to our website. If you leave our site, we encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites.

Information we may collect and why
Personal data is any information which identifies you personally, whether that be directly (for example, your name) or indirectly (for example, information about your use of our products and services).

We may collect and process the following data about you:

If you contact us by email, letter, telephone, through our website or by submitting a comment on our site, or by any other means, we may keep a record of that correspondence
Survey responses: we may ask you to complete surveys for research purposes although you do not have to respond to them
Your contact details such as your name, email address and telephone number so that we can contact you in response to an enquiry you make through our website, by submitting a comment on our site, or in relation to the products and services that we have agreed to provide to you

Transaction details: we or our third-party providers will collect information relating to the transactions you undertake through our website and for the purposes of fulfilling your orders
Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Cookies
a) What are cookies?

When you visit our website, we collect information about how you have used our site through cookies. Cookies are small files which are stored on your computer, tablet or smartphone. They are designed to help websites remember who you are and other information about your visit.

b) What cookies are used on this website?

The types of cookies we and our business partners use on our website are broadly grouped into the following categories:

Essential – Some of the cookies on our website are necessary to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our website. You may not be able to use our site without these cookies.

Analytics – We use analytics cookies to provide statistics on how our website is used and to understand how visitors engage with it. An example is counting the number of different people coming to our site. We would find it difficult to analyse how well our website was performing and improve it without using these cookies.

User – We use these cookies to remember you the next time you visit our website, enabling us to personalise your experience so that it matches your interests.

Social sharing – We use third-party cookies to allow you to share our content on social network sites like Facebook. More information about this can be found in our “Third Party Cookies” section below.

c) How can I reject or opt out of receiving cookies?

You may refuse to accept cookies by activating a setting on your browser. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit: http://www.allaboutcookies.org.

d) Third party cookies

Some of the cookies described in section 3B are stored on your machine by third parties when you use our website. Third parties may also read cookies on your browser to collect information or to provide content/ advertisements to you. We have no control over these cookies or how these third parties use them. They are used to allow that third party to provide a service to us, for example, site analytics. For more information on these cookies and how to disable them, please see the Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be able to opt out of receiving interest-based advertising cookies from some third parties. If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website.

How we use your personal data
We use your personal data for the following:

To provide you with the products and services you have requested from us as a new or returning customer.
To communicate with you about the products and services that we provide, including letting you know about major changes to those products and services.
To track your usage of our website, communications, products and services we use cookies and other technologies to track your activity on our website so that we can monitor its usage and provide you with a more personalised experience.
To provide and improve customer support – for example, where you have questions about our products and services.
To maintain our records and improve the accuracy of our data – we process personal data in the course of maintaining and administering our internal record. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.
In certain circumstances to investigate, detect and prevent fraud and comply with our legal obligations. This may require us to provide your personal data to law enforcement agencies if they request it.

General Data Protection Law (GDPR)
Data protection law requires us to only process your personal data if we satisfy one or more legal grounds, such as gaining your consent or if it is necessary for the performance of a contract.

In order to comply with the General Data Protection Regulation, we will inform you whether you are required to provide certain information to us or if you have a choice in this.

Who we share your data with
The information that you provide to us, whether mandatory or voluntary, will be regarded as confidential. We do not share information about you with anyone without consent unless the law and our policies allow us to do so. This may be necessary, for example, in order to comply with any legal obligation or in order to protect the rights, property or safety of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.

How long we keep your personal data for
We keep your personal data no longer than is necessary for the purpose(s) for which it was provided. When determining the retention periods relevant to different types of data, we take into account factors including:

Legal obligation(s) under applicable law to retain data for a certain period of time

The statute of limitations under applicable law

Potential or actual disputes and guidelines issued by relevant data protection authorities

Otherwise, we are obliged to securely erase your personal data from our systems when it is no longer needed.

Your rights
Under data protection legislation, you have the right to request access to information that we hold about you.

You also have the right to:

object to the processing of personal data that is likely to cause, or is causing, damage or distress withdraw consent where given object to decisions being taken by automated means
in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and claim compensation for damages caused by a breach of data protection regulations.
If you have a concern about the way we are collecting or using your personal data, please feel free to contact us by using the details set out on our website.

Concerns about this Policy
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

If you have a concern about the way we are collecting or using your personal data, please feel free to contact us by using the details set out on our website.

If you are not satisfied with our response to any enquiries or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) in the following ways:

In writing to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
By calling 0303 123 1113
By visiting the ICO website at https://ico.org.uk/concerns/

Changes to this policy
Any changes we may make to our Privacy Policy in the future will be posted on this page. However, we advise that you check this page regularly to keep up to date with any necessary changes.

This policy was last updated February 2021